AT&T customers currently can’t get through to 911

State emergency officials said Wednesday calls to 911 from AT&T are not getting through.

The Tennessee Emergency Management Agency says you need to use another carrier or a landline for emergency calls. You can find alternate numbers below the story.

It’s reported that callers using AT&T either get a busy signal or the phone just keeps ringing.

The company said, in full, “We are aware of a service issues affecting some calls to 911 for wireless customers and we’re working to resolve it as quickly as possible. We apologize for this inconvenience.”

AT&T notified at least one emergency dispatch center in Middle Tennessee through a robocall.

At this time, it’s unclear what caused the outage or when it will be repaired. It appears to be affecting many states across the country.

If AT&T is your only option, here are other county- and city-specific lines you can call:

Davidson County: 615-862-8600
Wilson County: 615-449-7610
Montgomery County: 931-552-1011
Rutherford County: 615-898-7720
Cheatham County: 615-792-4341 or 615-792-2098
Dickson police: 615-446-8041 ext. 4
Williamson County: 615-790-5550
Franklin: 615-794-2513
Fairview: 615-799-2435

Courtesy of WKRN News 2