Murfreesboro Public Safety celebrates 911 dispatchers during National Public Safety Telecommunicators Week

Murfreesboro Public Safety celebrates National Public Safety Telecommunicators Week, April 13–19, 2025, recognizing the extraordinary men and women who serve as the lifeline between the public and emergency services. This national observance shines a spotlight on the behind-the-scenes heroes who answer emergency calls, dispatch first responders, and provide potentially life-saving instructions in critical moments.

Often unseen but always essential, 911 telecommunicators are the first point of contact in an emergency. They gather crucial information from callers, dispatch police, fire, and emergency medical services, track unit locations, and monitor multiple radio frequencies—sometimes all at once. They answer calls for service for both police and fire departments, ensuring that the right personnel are dispatched swiftly and accurately.

In 2024 alone, the Murfreesboro Emergency Communications Center dispatched 110,391 calls for service for the Murfreesboro Police Department and 23,109 calls for the Murfreesboro Fire Rescue Department, according to data from the Computer Aided Dispatch (CAD) system.

“Emergency Communications is vital, and we are very proud of the life-saving actions exhibited regularly from all our 9-1-1 professionals who serve in the City’s Emergency Communications Center as the critical communications link for our citizens and the coordination hub for emergency services,” said Seth W. Russell, Director of Murfreesboro Emergency Communications.

The Tennessee legislature recently passed a resolution that recognizes emergency dispatchers as first responders. This is a critical and long overdue step in recognizing the critical role that 9-1-1 professionals have, the intensive training required for the position, and the coordination hub that emergency communications centers are for public safety.

“Our dispatchers are the invisible thread that holds public safety together,” said Police Chief Mike Bowen. “They are often the unsung heroes of our department, and we couldn’t do what we do without them. They exemplify professionalism, compassion, and commitment in some of the most stressful situations imaginable.”

 April is also recognized nationally as 911 Education Month, a time to increase public understanding of how the 911 system works and how citizens can best communicate with emergency operators. Murfreesboro Public Safety encourages the community to learn about when and how to dial 911, and the importance of staying calm and providing clear, accurate information.

“During National Telecommunicators Week, I would like to take this opportunity to let the ‘first’ first responders know how much we appreciate the work they do,” added Deputy Police Chief Cary Gensemer. “I wish everyone could witness how these professionals bring calm to chaotic situations. Their work is truly amazing, and we look forward to celebrating them this week and every week.”

The role of dispatchers goes far beyond simply answering phones. These professionals provide CPR instructions, gather life-saving details, and offer calm reassurance in some of life’s most intense moments.

“Our Murfreesboro 911 dispatchers are the backbone of emergency services,” said Fire Chief Mark McCluskey. “They handle high-pressure situations with calm and precision, ensuring help arrives swiftly. Their dedication and professionalism are vital in saving lives and protecting our community. Celebrating them means acknowledging their tireless efforts and crucial role in our safety. Thank you for your outstanding service!”